Responsible Gambling at Neonix Casino

At Neonix we take safer gambling seriously. We aim to help players keep control of their play, protect vulnerable customers and provide clear tools and guidance so gaming stays fun and affordable. If you ever feel your play is becoming risky, please act early and get in touch.

Our player protection principles

We promote responsible play through straightforward tools, clear information and prompt support. We treat customer safety as a priority - that means helping you set sensible limits, recognising signs of problem behaviour and offering options to pause or close your account if needed.

Activity-control tools

You can use a range of controls from your account area or by contacting support. These include deposit limits, loss limits, session reminders and temporary time-outs. We encourage everyone to use at least one tool to manage their activity.

Deposit limits

Set daily, weekly or monthly deposit limits to match your budget. Reducing a limit takes effect straight away. If you want to raise a limit we may need to review your request first - contact [email protected] for help. Limits are a simple way to control how much you spend over time.

Loss limits

Loss limits let you cap how much you can lose in a set period. They work alongside deposit limits and are designed to prevent chasing losses. We recommend setting conservative limits and reviewing them regularly.

Time limits and breaks

Use session reminders or time-outs to limit how long you play. You can take a short account break at any time or request a longer cooling-off period if you need space. Small breaks can help you stay in control and make better decisions.

Self-exclusion

If you need to stop gambling for the longer term you can request self-exclusion. Contact our support team via live chat or [email protected] and we will guide you through the process. Self-exclusion closes access to your account and prevents further play for the agreed period.

Recognising signs of problematic behaviour

Warning signs include spending more than you planned, chasing losses, borrowing money to play, skipping responsibilities or feeling anxious about your gambling. If you notice these signs in yourself or someone close to you, seek help early.

Practical tips to stay in control

Set a budget before you play, use deposit or loss limits, take regular breaks, avoid gambling under the influence, and never gamble with money set aside for bills. Keep a record of play and ask for a cooling-off period if needed.

Professional help and support organisations

If you need expert support, consider organisations such as GamCare, GambleAware, GamStop or NHS gambling support. They offer confidential advice, self-assessment tools and treatment options. For account actions or questions about our safer gambling tools contact [email protected].