Contact Our Team
Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. If you need help with registration, deposits, withdrawals or document checks, contact us and we will respond as soon as possible. Use live chat for urgent matters; email for detailed account enquiries. Support is provided in English and Russian. We aim to handle most requests promptly and guide you through any step of your account or play.
| Department | Contact |
|---|---|
| Customer support | [email protected] (questions, account-related issues, technical concerns) response within 24 hours |
| General enquiries | [email protected] (general feedback and non-urgent enquiries) response within 48 hours |
| Affiliate enquiries | [email protected] (partnerships and affiliate programmes) manager reply within 72 hours |
| Phone | +44 20 7589 4362 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00; live chat 24/7 |
Support via Email
For detailed requests, account issues or cases that need documents or explanations, email is the preferred contact method: [email protected]. Please include a clear subject line and current contact details so we can handle your request without delay. Attach any relevant files and state your account ID where applicable to speed up verification.
Contact Form
Name Email Message Send message By submitting you confirm you are 18 or over and agree to our Terms and Conditions. For quick help use [email protected].Response Time
Our support team aims to respond to support requests promptly. Most enquiries are handled within one business day. Simple questions via live chat or email are often answered the same day, while more complex cases involving account checks, KYC or payments may take longer to resolve depending on their nature. We appreciate your patience and will keep you updated throughout the process.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas to improve Neonix, please get in touch via our support channels. All messages are read and reviewed carefully by our team and used to refine the site, resolve issues and improve the user experience. Your input helps us make the casino fairer, clearer and easier to use.