Data Privacy Policy
This Privacy Policy explains how Neonix collects, uses and protects personal information when you register, play or otherwise interact with our site. We take your privacy seriously and set out below the types of data we gather, why we use it and the choices you have about your information.
Types of data we collect
Personal data
When you create an account or contact us we may collect personal data such as your name, date of birth, email address, phone number and any ID documentation required to verify your identity. We also record account details including usernames, payment details provided for deposits and withdrawals, and correspondence with our support team.
Technical data
We collect technical information needed to operate our services and keep them secure. This includes IP address, device and browser type, operating system, geo-location data derived from your IP, device identifiers and connection information.
Transactional and activity data
We store transactional data relating to deposits, withdrawals, bets and game activity. We also keep records of account activity, session times and any interactions with promotions or customer support. This helps us process payments, manage accounts and detect suspicious activity.
How we use your information
We use personal and technical data to provide and maintain your account, process financial transactions, perform identity checks and comply with our legal obligations. Transactional and activity data are used to manage your gameplay, resolve disputes and improve service performance. We may also use aggregated or anonymised data for analytics and service optimisation.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember your preferences, support secure login and measure site usage. You can manage cookie preferences via your browser settings. Third-party providers may also place cookies to support analytics or advertising; these are subject to the provider's own policies.
Data protection and storage
We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss or misuse. This includes encryption for data in transit, secure servers and access controls. We retain personal information for as long as necessary to fulfil the purposes described, to comply with legal obligations and to resolve any disputes.
Sharing information with third parties
We may share personal data with service providers who support our operations - for example payment processors, identity verification vendors, fraud prevention services and hosting providers. We only share what is necessary and require partners to maintain appropriate security standards. We will not sell your personal information.
Your rights
You have the right to request access to the personal data we hold about you, to ask for inaccuracies to be corrected and to request deletion where applicable. You may also object to processing in certain circumstances and request restriction of processing. If you wish to raise a concern, please contact us and we will respond within a reasonable time.
Access, correction and deletion
To access, correct or request deletion of your data, contact customer support. We may need to verify your identity before fulfilling requests. In some cases we may retain certain information where required by law or to protect against fraud.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.
Contact us
If you have questions or wish to exercise your rights, please contact our Data Protection team at [email protected].