General Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Neonix. They explain the contractual relationship between us and our users, and outline your responsibilities when using the site and services. By registering an account and using our services you accept these terms together with any additional rules that apply to specific promotions, games or payment methods.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share your password or allow others to access your account. We may ask you to verify your identity or provide documents for anti-money laundering and security checks. If you suspect unauthorised access you must notify us immediately by using the contact channels available in your account.
Eligibility requirements
To open an account you must meet the minimum age and residency requirements stated in the registration flow. You must provide accurate and complete information when registering and keep it up to date. We reserve the right to refuse registration or close accounts where eligibility cannot be verified or where account activity breaches these terms.
Acceptable platform use
Use our services in a lawful and fair way. You must not attempt to manipulate games, exploit bonuses, use multiple accounts, or engage in activity intended to circumvent our checks and controls. We may restrict, suspend or close accounts where prohibited conduct is detected. You must comply with any limits we place on play, deposits or withdrawals.
Prohibited behaviour
Abusive, fraudulent or unlawful behaviour is strictly prohibited. This includes providing false documentation, colluding with other users to exploit offers, or using stolen payment methods. We will take appropriate action where such behaviour is suspected.
General bonus and promotion rules
Promotions are subject to separate terms which form part of these Terms and Conditions. Each promotion will state any qualifying deposits, wagering requirements, eligible games, time limits and any applicable caps. Where promotional terms conflict with these terms, the specific promotion terms will apply. We reserve the right to void or reclaim bonuses and winnings obtained through abuse or error.
Deposits and withdrawals
We support a range of payment methods as shown in the cashier. Minimum and maximum limits, processing times and any fees are set by the payment provider and may vary. Withdrawals are subject to verification checks and may require you to complete KYC documentation before funds are released. We may apply reasonable limits or holds while verifying transactions.
Checks and limits
We may set deposit, loss or wagering limits and require additional information when processing withdrawals. Where a payment method is unavailable for withdrawals, alternative options will be offered where possible.
Dispute resolution
If you have a dispute with us please raise it through our support channels so we can investigate. We aim to respond promptly and to resolve matters fairly. If you remain dissatisfied you may be directed to an independent dispute resolution service where available for your jurisdiction.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be communicated via your account or by other reasonable means. Continued use of our services after changes are posted constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.